Returning a Purchase from hellogenergy.com
When you feel or notice anything wrong in your order, no problem. It’s easy to return it to us within 30 days(Included weekends). Here’s what you need to do:
- The item(s) in unused, unopened and like-new condition with original packaging and seal if included as delivered, accessories and all paperwork. We do not accept opened or unsealed item(s) for whatever reason when product defective is not noticed.
- A copy of your order confirmation. If you can’t find it, no problem our customer service desk can find your information using your name, order number or email address.
- A government approved form of identification.
- If customer plan to upgrade, it is expected that previous item has not been used for return to be valid.
All paid monies, including the applicable sales tax but excluding any bank charges or other charges will be returned to you the same form of payment that was originally used for the purchase or other ways for company.
You can also call +234- 8053390168 or send email sales(at)mamtus.com with subject – RETURN
NOTE: No product’s return shall be accepted after the Thirty (30) days period has elapsed.