Frequently Asked Quentions

Order, Payment & Delivery

When completing your order kindly include proper description of your address including landmark locations like near near GTB bank Ikeja, Lagos, Post codes are not necessary as our supply chain administrators have observed that most locations within Nigeria can easily be reached when a proper description is achieved, when you make your order our team will be available with a provided email and phone number to be able to reach you quickl. Also note that we can decline coming to unsafe locations that may be dangerous to our supply chain. It is essential to place a call to any number of your choice among our team to confirm if they will be able to deliver to your location.

For now we will not allow you to input your card, we accept only bank transfers and payment on delivery, if you choose to visit any of our outlets better as you will have a technical expert speak with you on your requirments

You can create account by signing up using your email and choosing unique password. And you can also sign up with your Facebook and Twitter account, it’s even easier that way. or simply call a team member from Hellog Energy to guide you.

First search products or services of your interest, read product description probably. When satisfied, mouse over to buy or make reservation.

ou will get email response of your order confirmation, if your selected product support reservation then be assured our Sales desk will contact you to confirm your order.

Once your order has been confirmed, details of how to check progress of your order will be sent to your email or phone number depending on which you prefer.

Buying from is simple anywhere, however are you assured the product quality is from a trusted brand? We help you not worry about sub standard products and in addition ensure steady supply whenever it’s needed.

Companies can open corporate account with us to enjoy benefits of corporate relationship; price, dedicated account manager etc., write us on [email protected] with subject ‘CORPORATE ACCOUNT’

Check your email or phone number(Depending which you prefer) for confirmation of shipped order. Immidiately you make a purchase, an email is sent to your provided email and a follow up emails should come to give current status of your order

All products and services come with warranty, except otherwise stated. Read product description and instruction manuals very well.

Write us or call us to notify. Our Sales desk takes over other arrangements from there.

Check your email or phone number(Depending which you prefer) for confirmation of shipped order. Immidiately you make a purchase, an email is sent to your provided email and a follow up emails should come to give current status of your order

Details of how to track your shipped order will be sent to you(Email or phone)

It’s FREE, and yes it FREE anywhere in Nigeria. However, you will be contact if you live in areas not fully covered by our delivery partners on how best to get your order delivered.

We deliver to most states and cities in Nigeria, however we rely on major transporters to delivery to states and cities outside of our delivery partners coverage areas. In order to ensure cheaper transportation costs, we have inlcuded in our supply chain, third party providers to help deliver products as cheaply as possible. Look our for the best efficient and cheaper means of getting products to you as much as we will suggest. We are all about cutting wastes and costs

Selling on our website

Yes, only when you know that you have proven and verifiable work experience in your fields. Qualification and membership of professional bodies would also be required in certain service areas. So be certain to present. We also have sister companies that could train and certify you on proven services areas to serve us.

Send us your previous work experience and check to become Our Member to Sell or Offer Service, terms and conditions apply. We welcome to review your application, you can also write us on [email protected]

We will try to all manner of creative methods not listed here to push and expose your products or services, we will ensure you have exposure to get clients. You get a unique page on our website to share, upload images and photos of your work or accomplish projects. Also you get found by clients and customers more easily, and your service reference number enables you get 5% commission of your referral purchases.

You can not currently pay with your bank cards – Master, VISA and Verve. We are working on getting all online payments work for us, right now we will prefer a direct bank transfer, store pickup and pay of payment on delivery

Most item can be returned, check our return policy under terms and conditions

check our terms and conditions and return policy

Send us email or call to notify of your desire and reason for return. Its very fast, and our Sales desk and delivery partners will contact you

You choose to either return and get new item shipped to you at no additional cost or refund.

If the reason is on us, you do not pay. Otherwise, some costs may apply.

7 days including weekends upon delivery.

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