Customer Service Hellog Energy and equipment
Why we want to hear from you. We have the best customer services that the industry can provide and that is why we want you to take some time and read the following
Shipping & Delivery
At Hellog Energy, our goal is to achieve fast, safe and reliable shipping of products to our esteemed customers. Hence, we inspect, we ensure quality packaging, established a reliable dispatch and shipping work frame.
Hellog Energy provides updated status of shipment at each stage from the moment an order is placed to the processing, to shipping, to dispatch, up to the actual delivery. In case of any queries, you can contact us at our Helpline Number.: (+234) 8053390168 or email: [email protected] Energy.com. You can also track your orders through the Tracking tab on Hellog Energy.com
NOTE: Advertised delivery time is always estimated. Actual delivery time is based on availability of product, address where product is to be delivered and courier companies rules.
Privacy & Security
The Policy applies to all information that Hellog Energy has about you and your account
COLLECTION OF INFORMATION
Hellog Energy collects personal and non-personal information when they register to gain access to the services provided by the Hellog Energy or at other specific instances when they are requested to provide us with their personal & non-personal information (“Information”). Personal Information shall include, but not limited to, information regarding Your name, date of birth, gender, address, telephone number, e-mail address, etc. You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content. You can add or update Your Personal Information on a regular basis. When You update information, Hellog Energy will keep a copy of the prior version for its records.
Hellog Energy’s primary goal in collecting information is to provide the user with a customized experience on our websites. This includes personalized services, interactive communication and other services. Hellog Energy collects Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to notify You of any updated information and new activities and other related functions offered by Hellog Energy, keep You informed about latest content available on the Website, special offers, and other products and services of Hellog Energy, to provide You with a customized Website experience, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Hellog Energy or to prevent fraud and unlawful use.
Certain information may be collected when you visit the Website and such information may be stored in server logs in the form of data. Through this Data Hellog Energy understand the use and number of user visiting the Website. Some or all data collected may be shared with the sponsors, investors, advertisers, developer, strategic business partners of Hellog Energy. While using the Website, Hellog Energy’s servers (hosted by a third party service provider) may collect information indirectly and automatically about your activities on the Website; for instance by way of cookies.
Promotions that run on our website may be sponsored by companies other than Hellog Energy or may be co-sponsored by Hellog Energy and another company. We use third-party service providers to serve ads on our behalf across the internet and sometimes on the Website. They may collect information about Your visits to our Website. Hellog Energy uses the log file which includes but not limited to internet protocol (IP) addresses, browser software, number of clicks, number of unique visitors, internet service provider, exit/referring pages, type of platform, date/time stamp, screen resolution etc. for analysis that helps us provide you improved user experience and services.
We record buying and browsing activities of our users including but not limited to YOUR contact details and profiles and uses the same to provide value-added services to our users.
We use them to administer the site, track a user’s movement and gather broad demographic information for aggregate use. Once a user registers, he/she is no longer anonymous to Hellog Energy and it is deemed that the user has given Hellog Energy the right to use the personal & non personal information.
Please note our website is also not a risks proof website.
USE OF INFORMATION
Business information is used to display the user’s business listing or product offerings across our website to fetch maximum business opportunities for the user. If You upload any content on the Website and the same may be available to the other users of the Website. Hellog Energy will not be liable for the disclosure and dissemination of such content to any third parties. Once the user’s content is displayed on our website, the user may start receiving business enquiries through email, phone calls or SMS notifications, from third parties that might or might not be of their interest, Hellog Energy does not exercise any control over it.
Hellog Energy may, if you so choose, send direct advertisement mailers to You at the address given by You which could contain details of the products or services displayed on Hellog Energy or of any third party not associated with Hellog Energy. You have the option to opt-out of this direct or third party mailer by clicking at the unsubscribed link option attached to e-mail. Hellog Energy respects your privacy and if You do not want to receive e-mail or other communications from Hellog Energy.
In situations when Hellog Energy is legally obligated to disclose information to the government or other third parties, Hellog Energy will do so.
SHARING OF INFORMATION
As a general rule, Hellog Energy will not disclose or share any of the user’s personally identifiable information except when Hellog Energy has the user’s permission or under special circumstances, such as when Hellog Energy believes in good faith that the law requires it or as permitted in terms of this policy.
Hellog Energy may also disclose account information in special cases when Hellog Energy has reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Hellog Energy ‘s Terms of Services or may be causing injury to or interference with (either intentionally or unintentionally) Hellog Energy ‘s rights or property, other Hellog Energy website users, or if Hellog Energy deems it necessary to maintain, service, and improve its products and services. Personal information collected may be transferred and shared in the event of a sale.
You are required to submit Your information at the time of making an online purchase on the Website. Hellog Energy uses an online payment gateway that is operated by a third party and the information that You share with Hellog Energy is transferred and shared with such third party payment gateway operator. The said operator may also have access to Your online purchase history/details that You make from the Website. Extremely sensitive information like Your credit-card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. You are advised, however, that internet technology is not 100% safe and You should exercise discretion on using the same.
LINKS TO THIRD PARTY SITES
Links to third party sites are provided by website as a convenience to user(s) and Hellog Energy has not have any control over such sites i.e. content and resources provided by them. Hellog Energy may allow user(s) access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise) to such Third Party’s web site. You are cautioned to read such sites’ terms and conditions and/or privacy policies before using such sites in order to be aware of the terms and conditions of your use of such sites. Hellog Energy believes that user(s) acknowledge that Hellog Energy has no control over such third party’s site, does not monitor such sites, and Hellog Energy shall not be responsible or liable to anyone for such third party site, or any content, products or services made available on such a site.
PROTECTION OF INFORMATION
Hellog Energy takes necessary steps, within its limits of commercial viability and necessity, to ensure that the user’s information is treated securely.
We request our users to sign out of their Hellog Energy account and close their browser window when they have finished their work. This is to ensure that others cannot access their personal or business information and correspondence, if the user shares the computer with someone else or is using a computer in a public place.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while Hellog Energy strives to protect the user’s personal & business information, it cannot ensure the security of any information transmitted to Hellog Energy and you do so at your own risk. Once Hellog Energy receives your transmission, it makes best efforts to ensure its security in its systems. Please keep in mind that whenever you post personal & business information online, that is accessible to the public, you may receive unsolicited messages from other parties.
Hellog Energy is not responsible for any breach of security or for any actions of any third parties that receive Your Information. The Website also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control.
DISTRIBUTION OF INFORMATION
Hellog Energy may, from time to time, send its users emails regarding its products and services. Hellog Energy constantly tries and improves the website for better efficiency, more relevancy, innovative business matchmaking and better personal preferences. Hellog Energy may allow direct mails using its own scripts (without disclosing the email address) with respect/pertaining to the products and services of third parties that it feels may be of interest to the user or if the user has shown interest in the same.
The policy may change from time to time so please check periodically. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute your acceptance of those changes. Any disputes arising under this Policy shall be governed by the laws of the Federal Republic of Nigeria.
Returns & Replacements
CANCELLATION AND RETURN POLICY
100% Money Back is guaranteed, if issue not resolved in maximum 30 days via same mode.
Hellog Energy allows return of products within 3 days from delivery in all the following cases:
- Product is used or altered
- Physical damage to the box or to the product
- If sealed package of branded products is open
- The packet was empty / some item or accessory was missing
- The product was defective,
- Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
Hellog Energy will also allow returns for up to 7 days from delivery in the following cases:
- The product was defective prior to delivery,
- Significantly different from the description given by the merchant (wrong size, colour, quality or material related issues)
- For products ranges including from power tools, electrical appliances that needs to be tested before its working condition can be ascertained
After the period of 7 days, the following conditions must be satisfied:
- Product must be in its original condition
- Only unused, unaltered, unsoiled products will be accepted
- Brand packaging should be intact
- Replacements will be made if product is available on website
To return a product, you can raise a return request at our helpline number or email at [email protected] by providing the following details:
- Order ID
- Images clearly demonstrating the damage / missing product or parts in the packet
Upon receiving your request, Customer Support will confirm the return request and will inform you about the pickup process. Please ensure that product is in unused and original condition. Include all labels, original packing and invoice along with the product.